Refund policy
Tamura Designs – Return & Refund Policy
Last Updated: October 30, 2025
At Tamura Designs, we take pride in the quality and craftsmanship of our products. If you’re not fully satisfied with your purchase, please review our return and refund policy below.
1. Return Window
Customers may request a return within 7 days of delivery.
After 7 days, returns will no longer be accepted.
2. Eligible Products
The following items cannot be returned:
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Custom-built enclosures
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Electronic or electrical products
All other eligible products must be unused, in their original condition, and original packaging.
3. Return Shipping
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If an item arrives broken or defective, Tamura Designs will cover the return shipping cost.
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For other approved returns, the customer is responsible for return shipping.
4. Refund Method
Refunds will be issued to the original payment method once the returned item has been received and inspected.
5. Damaged or Defective Items
If your order arrives damaged or defective, please contact us within 7 days of delivery and include photos of the issue.
We will offer a replacement or refund after reviewing your claim.
6. Custom Orders
All custom enclosure orders require a 50% non-refundable deposit.
Customers have up to 5 days after placing the order to cancel.
After that, the deposit is non-refundable once materials or fabrication have begun.
7. Cancellations
Order cancellations depend on the build progress, quantity, and current workload.
Once an order is placed, we’ll communicate with you to confirm whether cancellation is possible and provide an estimated timeframe.
8. Refund Processing Time
Processing time varies depending on product type and workload.
Once approved, refunds are typically issued within 5–10 business days after we receive the returned item.
9. Contact Us
For returns, refunds, or product-related concerns, please reach out to us:
📧 Email: dale@tamura-designs.com
📍 Address: 7310 S La Cienega Blvd, Inglewood, CA 90302, USA
🌐 Website: www.tamura-designs.com